Important numbers

Healthline 0800 358 5453
COVID-19 helpline 0800 779 997
Temporary accommodation 0508 754 163
Counselling support 1737 (call or text)
Urgent welfare assistance 0800 900 077
'Essential business' inquiries 0800 22 66 57 or email

Alert Level 4 – what this means for you

As we are well into Alert Level 4 and Taranaki Civil Defence Emergency Management is reminding everyone of the importance of self-isolation and what staying at home means.

There seems to be some confusion regarding what we can and can’t do during ‘lockdown’.

Please see below clarity and if you can send out to your contacts/stakeholders/add into your newsletters, that would be appreciated. 

Stopping our movement stops the virus. This is about reducing movement and eliminating contact with others.

All New Zealanders, except those working in essential services, must stay at home and stop all in-person interactions – other than the people they are self-isolated with.

What you CAN do

You can leave your house to:

  • Access essential services, like buying groceries, or going to a bank or pharmacy.
  • Go to work if you work for an essential service.
  • Go for a walk, bike or exercise but stay close to your home, within your neighbourhood. We’re sorry to our high performance athletes, but this means you too need to do your part by exercising only in your neighbourhood.  No round the mountain cycling or runs.
  • When you go outside for your exercise or to get supplies from the supermarket for yourself or for a vulnerable family member, keep a 2m distance from everyone.
  • Go outside on your own or with those you live with.
  • Phone, text, email friends and whanau to stay connected.
  • Stay inside, stay safe. 
What you CAN'T do
  • Have mates around for Friday drinks & nibbles, events and gatherings of people outside your bubble are off limits.
  • Play on the regions playgrounds.
  • Don't go tramping or boating.
  • Don’t go for a drive or a motorbike ride, or travel to your holiday home. That includes those Sunday drives and family tiki tours to kill time.
  • We don’t want people swimming, or surfing.
  • Don’t do anything that may require help if you end up getting into trouble.
  • Don’t meet up with your weekly walking group, there will be time for group walks when we’ve beaten COVID-19!
  • If you are unwell, do NOT go outside.


  • Act like you have Covid-19. Every move you make could be a risk to someone else.
  • Keep your distance - we don’t want people congregating in our open spaces, keep the 2 metre rule
  • If it’s on your doorstep or close it’s fine, if you have to drive any real distance it’s not.
  • The best thing you can do right now is to stay home, stay away from others, and stay safe
  • Stay in your ‘isolation bubble’ – the group you are isolating with

If you require support and you’re not sure who to talk to, phone 0800 779 997

For support with anxiety, distress or mental wellbeing, you can call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.

Stay well

  • You need to take more precautions to protect yourself against all infections, including COVID-19.
  • Avoid close contact with people with cold or flu-like illnesses.
  • Cover coughs and sneezes with disposable tissues or clothing.
  • Wash hands for at least 20 seconds with water and soap and dry them thoroughly:
    before eating or handling food
  • after using the toilet
  • after coughing, sneezing, blowing your nose or wiping children’s noses
  • after caring for sick people.
  • For more information about staying home and what that means – visit link)

What we are doing

We have developed a map to give you information about the status of various public facilities and schools in Taranaki.

Interactive Map for Taranaki - COVID-19(external link)

Taranaki Civil Defence Emergency Management is supporting the national response to COVID-19. We are working closely with the Taranaki District Health Board (TDHB) and other agencies to proactively prepare for the possibility of COVID-19 arriving in Taranaki.

This means we’ve activated our emergency response structure and will regionally coordinate the response and provide ongoing support to TDHB.

An Emergency Coordination Centre (ECC) has been set up at the Taranaki Emergency Management Office.

The role of Taranaki CDEM in support of the all-of-government response, is to prioritise and coordinate the regional CDEM interagency responses to COVID-19 necessary to support communities. We do this through:

  • providing or arranging the provision of suitably trained and competent personnel (including volunteers) and an organisational structure for CDEM Group in its area
  • providing, arranging the provision of, or making available materials, services, information and any other resources necessary to support the health-led response to a pandemic
  • responding to and managing the non-health CDEM adverse effects of a pandemic in its area
  • reporting on the coordination of CDEM welfare, infrastructure and lifeline utility aspects of a pandemic.